Join us as HubSpot’s CEO Yamini Rangan delves into the dynamic landscape of SaaS, discussing the rapid transformations driven by AI. In this insightful session, Yamini shares her experience with pivoting HubSpot’s roadmap after the advent of ChatGPT, the increasing role of AI in product development, and the evolving customer expectations. Gain valuable insights into creating urgency, leveraging AI to enhance productivity, and the importance of a unified partner ecosystem. Perfect for entrepreneurs and SaaS founders, this episode underscores the necessity of adaptability, curiosity, and a growth mindset in today’s tech industry.

00:00 Introduction and Welcome
01:05 Reflecting on SaaS and HubSpot’s Evolution
01:21 Audience Engagement and Q&A Setup
01:39 Personal Experiences at SaaStr
02:01 The Changing Eras of SaaS
02:57 HubSpot’s New Playbook and AI Integration
03:26 Creating Urgency and Pivoting
05:06 AI’s Impact on Sales and Customer Interaction
07:25 AI in Product Development and Support
09:48 The Future of AI in Customer Support
15:21 Personalization and AI in Sales Outreach
21:03 HubSpot’s AI Strategy and Product Integration
26:52 Blurring Lines in E-commerce and B2B
27:44 Unified Customer Experience
28:58 AI’s Role in Customer Support
30:44 Empowering Generalists with AI
31:45 HubSpot’s Vision for 2025 and Beyond
32:47 Onboarding AI Agents
36:03 The Shift from Search to Conversation
39:16 The Importance of Partner Ecosystems
45:20 Adapting to Change in the Tech Industry
47:07 Scaling with HubSpot

—————————————————————————————————————-

Want to join the SaaStr community? We’re the 🌎largest community for B2B software.

Subscribe for weekly updates: https://www.saastr.com/subscribeform

Twitter: https://twitter.com/saastr

LinkedIn: https://www.linkedin.com/company/2724976

Quora Group: https://www.quora.com/q/cloud

Facebook: https://www.facebook.com/SaaStr/

Instagram: https://www.instagram.com/saastr/

Our North American Event: https://bit.ly/2OXeAYh

Our European Event: https://bit.ly/2OZTad8

source